AICare Support & Maintenance

Ongoing support for your integrated home. Proactive remote monitoring that prevents issues before they arise.

Preventative Maintenace for your Integrated Home

Quick Response

Jump to the front of the line. With any issues, you'll get support in [?] time frame

24/7 Monitoring

When an issue arises, we know about it and start handling it right away — before it causes any headaches on your end. 

Onsite Visits

Regular inspections and updates to your system that prevent issues before they start. 

Why AICare?

Over time, software updates are released, passwords are reset, new controls are added, and power outages occur. Any of these can impact your carefully calibrated system.

AICare keeps your system running smoothly behind the scenes so you never have to worry about it.

AICare Options

Signature

$400 /mo
  • 24/7 Preventative System Monitoring (Requires Bluebolt)
  • Custom DIY Support App
  • FREE Remote Technical support M-F 8am-4pm (2 Hour response time)
  • After Hours onsite support (Rates Apply)
  • After Hours remote tech support (Rates Apply)
  • Surveillance Footage Retrieval
  • 24 Hour Onsite response time
  • Comprehensive Annual System Maintenance (6hr maximum)
  • Provided Loaner Equipment
  • 10% Equipment Upgrade Discount
  • 20% Labor Discount
  • FREE Licensing Upgrade
  • Required Annual Commitment
  • Sign up at the link below. You'll be redirected to AIC’s secure payment processor.

Proactive Plan

$200 /mo
  • 24/7 Preventative System Monitoring (Requires Bluebolt)
  • Custom DIY Support App
  • FREE Remote Technical support M-F 8am-4pm (3 hr response time)
  • After Hours onsite support (Rates Apply)
  • After Hours remote tech support (Rates Apply)
  • Surveillance Footage Retrieval
  • 2-3 Day Onsite response time
  • 10% Equipment Upgrade Discount
  • 10% Labor Discount
  • FREE Licensing Upgrade
  • Required Annual Commitment
  • Sign up at the link below. You'll be redirected to AIC’s secure payment processor.

Essentials

$100 /mo
  • 24/7 Preventative System Monitoring (Requires Bluebolt)
  • Custom DIY Support App
  • Required Annual Commitment
  • Sign up at the link below. You'll be redirected to AIC's secure payment processor.

Service Hours & Rates

  • Remote Tech Support (FREE)

    Monday-Friday

    8am-4pm 

  • After Hours Remote Tech Support

    $175/hr minimum

    Monday-Friday: 5pm-7pm

    Saturday: 8am-3pm

  • After Hours Onsite Support

    $250/hr

    Monday-Friday: 4pm-7pm

    Saturday: 8am-3pm

Onsite Visits

During each AICare visit, we test everything in your home's system to keep it working perfectly.

Depending on installation and original design, onsite inspections include things like:

  • Inspection of cable connections and integrity

  • Verify network

  • Test WiFi speeds & coverage

  • Test all interfaces (controls, iPads, touchscreens)

  • Update all systems firmware (Elan Processors, Apple TVs, Sonos Players, Lutron Lighting and shades programs, and more)

  • Verify all applicable devices have a static assigned IP address

  • Verify all applicable equipment is connected to surge protection

  • Test all lighting and shades systems

Your Smart Home Maintenance Experts In Bluffton, Hilton Head & Savannah

We take pride in designing and installing unforgettable custom audio video experiences in homes and businesses throughout Hilton Head, Bluffton, Palmetto Bluff, Savannah, Beaufort, and surrounding areas.

Call us today at (843) 836-5700 to get your project started!