Frequently Asked Questions

Having Trouble with Your Universal Remote?

If your remote no longer adjusts the volume, changes channels, or responds properly, it might be time to reset your cable or DirecTV box. These boxes typically receive updates overnight, but occasionally they need a manual reset to complete the process.

When customers report that their remote’s power, volume, channel, or guide buttons aren’t working, our first step is always to reset the cable or DirecTV box. This involves unplugging the box from its power source for at least one full minute. You can also press the physical reset button on the unit, or contact your service provider to perform a remote reset.

Important: Simply turning the box off and back on does not count as a reset. A full power disconnect is necessary to properly reboot the system.

Still experiencing trouble with your universal remote control? Give AIC a call—we’re here to help!

• For PC select Settings > Room Settings. For Mac select Preferences > Room Settings
• Under Room Settings, choose the room associate with the SONOS SUB. It should look something like Name of the Room (+SUB)
• Select Advanced Audio > SUB Settings
• Choose one of the following:
  • To turn OFF or ON: hit SUB then switch toggle to ON or OFF
  • To adjust SONOS SUB levels: Use the slider indicator to increase or decrease the volume of the SUB.

(Note: You can do the same as above on your Android or iPhone under Settings.)

It’s important to update Apple TV software.

If you don’t have your Apple TV set to auto update, then follow these three simple steps!

• Select Settings > General > Update Software. Your Apple TV will check for an available update; if one is available, a download message should appear.
• Click Download and Install to start the download process.
• Do not unplug your Apple TV while it’s downloading. The Apple TV status light may flash slowly during the update, or while it is restarting. This is normal.

View more FAQs here!

Adding a Sonos Music Source is very simple. Follow these three steps!

• Open your SONOS app on your computer and select Manage > Service Settings > Add New Service Setting.
• Scroll through the list and select what service you want downloaded.
• You can then create an account, or enter your information if you have an existing account.

View more FAQ’s here!

We pride ourselves on custom and creative solutions without breaking the bank.

AIC will review all of your existing equipment to see what can be integrated into your upgrade, so that you minimize the cost impact. Our main goal is to ensure your home theater is exactly as you envision. We’ll review your goals and make suggestions. We’ll also check to see if some equipment can be rotated and used in alternate locations.

View some of our new home theater projects!

Spotify is a great service that you can use on your phone, your computer, your tablet and more.

Since there are millions of tracks on Spotify, you can find the right tunes for working out, partying or relaxing, and your music is right there for you. Spotify is social so you can browse through your friend’s music, or check out the playlist of a celebrity.

You can listen for free, or you can subscribe so that you can download all and take your music with you.

You can download Spotify right here!